WhatsApp

Windows Phone Troubleshooting

Troubleshoot blurry photos

A photo might appear blurry if WhatsApp can no longer find it in your device or SD card. This usually happens if the photo is deleted. To automatically save photos to your device:

• Android: Open WhatsApp > Tap More options > Settings > Chats > Turn on Show media in gallery.
• iPhone: Open WhatsApp > Tap Settings > Chats > Turn on Save to Camera Roll.
• Windows Phone: Open WhatsApp > Tap Menu > settings > chats and calls > Turn on Save incoming media.

Once a photo is downloaded onto your device, it can't be redownloaded. You'd have to ask your contact to send it to you again.
If you have an Android phone or Windows Phone, we recommend you insert an SD card to save photos.