Windows Phone Troubleshooting
Incorrect timestamps on messages
If
the timestamp displayed on your received messages or the last seen time
of your contacts are incorrect, please check the time and time zone
configuration on your phone. You might need to re-adjust them.
We recommend setting your date and time to Automatic or Network Provided. With this setting enabled, your mobile provider will set your phone to the correct time. If the incorrect time is displayed even with this setting enabled, then there might be an issue with your network. Please contact your mobile provider to address the issue.
As a workaround, please modify your date and time settings and correct your time zone manually.
Note: The time zone is different than the actual time. Make sure you select the correct time zone for your location.
To configure your time zone manually, please follow these steps for your phone:
We recommend setting your date and time to Automatic or Network Provided. With this setting enabled, your mobile provider will set your phone to the correct time. If the incorrect time is displayed even with this setting enabled, then there might be an issue with your network. Please contact your mobile provider to address the issue.
As a workaround, please modify your date and time settings and correct your time zone manually.
Note: The time zone is different than the actual time. Make sure you select the correct time zone for your location.
To configure your time zone manually, please follow these steps for your phone:
- Android: Go to Settings > System > Date & time.
- iPhone: Go to Settings > General > Date & Time.
- Windows Phone: Go to Settings > time+language > date+time.