Windows Phone. Account and Profile.
Requesting your account information.
The Request Account Info
feature allows you to request and export a report of your WhatsApp
account information and settings. Examples of this information include
your profile photo and group names.
Please note that the report doesn't include your messages.
Note: While your report request is pending, certain account actions, including deleting your account, changing your number or device or re-registering your account, will cancel your request. If your request is cancelled, you can request another report.
The Request account info screen in the app will tell you how much time you have to download the report (approximately a few weeks) before it's deleted from our servers.
To download your report:
Please note that the report doesn't include your messages.
Requesting a report
- Go to WhatsApp Settings > Account > Request account info.
- Tap Request report.
- The screen will update to Request sent.
Note: While your report request is pending, certain account actions, including deleting your account, changing your number or device or re-registering your account, will cancel your request. If your request is cancelled, you can request another report.
Downloading and exporting a report
When the report is available, you'll receive a WhatsApp notification on your phone stating: Your account info report is now available.The Request account info screen in the app will tell you how much time you have to download the report (approximately a few weeks) before it's deleted from our servers.
To download your report:
- Go to WhatsApp Settings > Account > Request account info > Download report.
- A ZIP file will be downloaded to your phone. The ZIP file includes an HTML file that is easy to view, and a JSON file that could be ported to another app.
- Once the file is downloaded to your phone, select Export report.