Android. Troubleshooting.

Connection problems.

If you can't connect to WhatsApp, this is usually caused by a problem with your Internet connection or your phone's settings.

Most connection issues can be resolved by doing the following:

Restart your phone, or turn it off and on.
Update WhatsApp to the latest version available on the Google Play Store
Open your phone's Settings > tap Network & internet > turn Airplane mode on and off.
Open your phone's Settings > tap Network & internet > Data usage > turn Mobile data on.
Open your phone's Settings > tap Apps & notifications > WhatsApp > Data usage > turn Background data on.
Open your phone's Settings > Network & internet > Wi-Fi > turn Wi-Fi off and on.
Try connecting to different Wi-Fi hotspots.
Make sure Wi-Fi stays on during sleep mode.
Reboot your Wi-Fi router.
Contact your mobile provider and make sure your APN settings are configured correctly.
Upgrade your Android operating system to the latest version available for your phone.
If you're having trouble connecting to WhatsApp while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
If you're on a campus or corporate Wi-Fi that has firewall restrictions in place, contact the network administrator.
WhatsApp isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.

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