if your WhatsApp is crashing all of sudden...
If
you have recently installed the latest Facebook app and enabled contact
sync between the Facebook app and your iPhone Address Book, most likely
that is the problem. The bug is not with the Facebook app but with the
way our app re-sizes images for your contacts inside of your chat
conversation. Obviously we are working on a fix and will submit it into
Apple shortly.
To resolve the issue, try to follow these steps:
1. disable facebook sync and facebook photo sync from inside the facebook app. to do that, go into Facebook app, go into 'Friends' and tap on 'Sync' in the top right hand corner.
2. launch WhatsApp and see if step 1. alone fixed it. if it did not, try to replace your current Address Book with the a recent iTunes backup.
If WhatsApp still crashes for you when trying to have a chat with a specific contact, delete a picture for that contact from the iPhone Address Book (or to be safe delete pictures for all contacts in your Address Book with whom you use WhatsApp chats with)
To resolve the issue, try to follow these steps:
1. disable facebook sync and facebook photo sync from inside the facebook app. to do that, go into Facebook app, go into 'Friends' and tap on 'Sync' in the top right hand corner.
2. launch WhatsApp and see if step 1. alone fixed it. if it did not, try to replace your current Address Book with the a recent iTunes backup.
If WhatsApp still crashes for you when trying to have a chat with a specific contact, delete a picture for that contact from the iPhone Address Book (or to be safe delete pictures for all contacts in your Address Book with whom you use WhatsApp chats with)
networking fix update...
we
submitted 2.4 with networking fix on saturday and are working with
apple to get 2.4 approved as quick as possible. meanwhile we removed the
app from the following countries which are having network problems:
France, Singapore, Switzerland, and Austrlia.
as soon as 2.4 is approved, will re-enable those countries back in...
we apologize a million times for this and hope you will all be enjoying 2.4 shortly.
as soon as 2.4 is approved, will re-enable those countries back in...
we apologize a million times for this and hope you will all be enjoying 2.4 shortly.
some notes on the 2.3 release
well, 2.3 is here and it is time to update everybody on what works and what doesn't in the 2.3 release.
before we do that, we want to extend a huge THANK YOU to our users for coming to our rescue and helping us deal with the issue we mentioned in the previous blog post. we were overwhelmed by all of the support emails and tweets we got from you. that level of kindness and encouragement only made us want to deliver an even better release for our users. we put a lot of effort into 2.3 and hope it will have a favorable reception.
first, we want to talk about whats new in 2.3 and explain some features:
1. media transfer: any iPhone (2G, 3G, or 3GS) with any OS can send audio and pictures (either existing picture from your Camera Roll or by taking a picture). if you have an iPhone 3GS running iPhone OS 3.1 or higher, you can also send a video (either one from your Camera Roll or by recording one in real time). both parties need to be running version 2.3 in order to send and receive media messages.
by default, images and videos you receive will be saved to your iPhone Camera Roll. if you'd like, you can turn off automatic media saving by switching the "Save Incoming Media" button to Off (accessible in settings page).
2. message delivery receipts: in 2.3 you probably have noticed by now that you see a red letter attached to every message you send. those red letters are actually quite important because they tell you if your message was delivered properly or not. in a future version we will most likely replace these letters with graphics and have the software automatically re-try delivery if it fails, but for now you just get a visual indication of the state of your message. here is what each letter means:
unfortunately, now would be a good time to mention what went wrong with the 2.3 release. in an attempt to optimize how our application connects to our service, it looks like people on the following mobile networks can no longer connect to WhatsApp over 3G/UMTS (while still able to connect via Wi-Fi):
before we do that, we want to extend a huge THANK YOU to our users for coming to our rescue and helping us deal with the issue we mentioned in the previous blog post. we were overwhelmed by all of the support emails and tweets we got from you. that level of kindness and encouragement only made us want to deliver an even better release for our users. we put a lot of effort into 2.3 and hope it will have a favorable reception.
first, we want to talk about whats new in 2.3 and explain some features:
1. media transfer: any iPhone (2G, 3G, or 3GS) with any OS can send audio and pictures (either existing picture from your Camera Roll or by taking a picture). if you have an iPhone 3GS running iPhone OS 3.1 or higher, you can also send a video (either one from your Camera Roll or by recording one in real time). both parties need to be running version 2.3 in order to send and receive media messages.
by default, images and videos you receive will be saved to your iPhone Camera Roll. if you'd like, you can turn off automatic media saving by switching the "Save Incoming Media" button to Off (accessible in settings page).
2. message delivery receipts: in 2.3 you probably have noticed by now that you see a red letter attached to every message you send. those red letters are actually quite important because they tell you if your message was delivered properly or not. in a future version we will most likely replace these letters with graphics and have the software automatically re-try delivery if it fails, but for now you just get a visual indication of the state of your message. here is what each letter means:
- u - unknown - message was sent to a chat partner who is currently online and is running an older version of the app for an iPhone (or a BlackBerry beta version)
- S - Sent - message has successfully arrived at the Server (and push notification alert was generated for offline iPhone users)
- D - Delivered - message was succesfully delivered to the Device of the chat partner.
unfortunately, now would be a good time to mention what went wrong with the 2.3 release. in an attempt to optimize how our application connects to our service, it looks like people on the following mobile networks can no longer connect to WhatsApp over 3G/UMTS (while still able to connect via Wi-Fi):
- Bouygues Telecom, France
- SingTel, Singapore
- M1, Singapore
- Mobily, Saudi Arabia
- Zian, Kuwait
- Optus, Australia
- Cellcom, Israel.
- Etisalat, UAE
- Orange, France
- Orange, UK
- PCCW, Hong Kong
- T-Mobile, USA
- China Telecom, China
- Smartone-Vodafone, Hong Kong
Just wanted to say a few things...
It has been about two months since our last blog entry. We've been meaning
to write something up, but we've been really busy working on all the
new features you've been requesting (version 2.3 will be simply amazing
btw!)
Yet, we never imagined that our next blog post would be about this.
Here is the story. Two days ago a developer of a competing application decided that instead of working on his software, he would go into iTunes, create about ten different accounts, and spread lies and misinformation about what our application does.
So first of all, let's set the record straight. We have not, we do not and we will not ever sell your personal information to anyone. Period. End of story. Hopefully this clears things up.
That being said, we get a lot of emails and tweets thanking us for such a wonderful application and until now, we haven't asked for anything in return. Unfortunately, circumstances have changed. We now need your help and in a way this is our call to action to you, each and every one of you.
Problematically, those fictitious reviews and fake accounts have rated each others reviews as "Helpful". This pushes the spurious reviews to the top and scares away new and existing users. So instead of spending today working on software development, we pretty much spent all day answering people's emails and concerns on this subject.
That link should display all the fictitious reviews. They are easily identified by a very similar writing style and by having been written on the same day. You will see about ten of them from usernames such as 90sMusic, theTechGuy18, KenyeWest, listenhererightnow, googlereader, blitzcrank, etc.
We need your help discrediting these reviews. You can do this by clicking on the "No" link in the "Was this review helpful? Yes/No" section at the bottom right-hand corner of each review:
If enough people choose "No", the helpfulness ratio will go down and the reviews will automatically demote to the bottom and out of sight.
In exchange for your help, we promise to our users that we will only spend our time on improving our software and adding features; never on stunts like this. We are engineers. We like to write code. And, we want to bring you the best applications possible. It is simply not fun when lawyers get involved and take our time away from that.
Thank you for your help and support,
-- WhatsApp Inc. team
...and to the developer of the competing app, who shall remain nameless, we have four words for you: "karma is a bitch". And if you don't like those four words, here's four more: "We have retained counsel."
Yet, we never imagined that our next blog post would be about this.
Here is the story. Two days ago a developer of a competing application decided that instead of working on his software, he would go into iTunes, create about ten different accounts, and spread lies and misinformation about what our application does.
So first of all, let's set the record straight. We have not, we do not and we will not ever sell your personal information to anyone. Period. End of story. Hopefully this clears things up.
That being said, we get a lot of emails and tweets thanking us for such a wonderful application and until now, we haven't asked for anything in return. Unfortunately, circumstances have changed. We now need your help and in a way this is our call to action to you, each and every one of you.
Problematically, those fictitious reviews and fake accounts have rated each others reviews as "Helpful". This pushes the spurious reviews to the top and scares away new and existing users. So instead of spending today working on software development, we pretty much spent all day answering people's emails and concerns on this subject.
That link should display all the fictitious reviews. They are easily identified by a very similar writing style and by having been written on the same day. You will see about ten of them from usernames such as 90sMusic, theTechGuy18, KenyeWest, listenhererightnow, googlereader, blitzcrank, etc.
We need your help discrediting these reviews. You can do this by clicking on the "No" link in the "Was this review helpful? Yes/No" section at the bottom right-hand corner of each review:
If enough people choose "No", the helpfulness ratio will go down and the reviews will automatically demote to the bottom and out of sight.
In exchange for your help, we promise to our users that we will only spend our time on improving our software and adding features; never on stunts like this. We are engineers. We like to write code. And, we want to bring you the best applications possible. It is simply not fun when lawyers get involved and take our time away from that.
Thank you for your help and support,
-- WhatsApp Inc. team
...and to the developer of the competing app, who shall remain nameless, we have four words for you: "karma is a bitch". And if you don't like those four words, here's four more: "We have retained counsel."
Apple Review
Apple
has recevied a lot of criticism lately for the way they approve (or
reject) iPhone applications. Some of it has been fair (long wait times)
and some of it has not (i am with Apple on google voice rejection).
WhatsApp 2.0 was recently approved by Apple and i just wanted to let everybody know that albeit a standard two week wait, our story with Apple review team is quite different. It is actually good, unlike a lot of negative approval stories floating on the Internets
While waiting for approval, we got a call from Apple asking us (very politely) to remove all references to BlackBerry App Store in our application description. That made total sense to us and we removed them right away. A few days later we were in contact with Apple and they asked us to remove certain keywords from iTunes Connect and again. They explained why and their request was absolutely reasonable. And a few days later after that we were in contact with Apple again because they wanted us to change our chat UI. Our apple contact was very polite and explained exactly what we should change and why. He also said that we can optionally decide not to change the UI, but it would just take another week or two to get the application approved. Since we wanted to push the release out ASAP, we changed the UI, re-submitted and got approved the next day.
Throughout this interaction with Apple, they have shown to be extremely helpful and absolutely reasonable in their requests. Thank you guys!
WhatsApp 2.0 was recently approved by Apple and i just wanted to let everybody know that albeit a standard two week wait, our story with Apple review team is quite different. It is actually good, unlike a lot of negative approval stories floating on the Internets
While waiting for approval, we got a call from Apple asking us (very politely) to remove all references to BlackBerry App Store in our application description. That made total sense to us and we removed them right away. A few days later we were in contact with Apple and they asked us to remove certain keywords from iTunes Connect and again. They explained why and their request was absolutely reasonable. And a few days later after that we were in contact with Apple again because they wanted us to change our chat UI. Our apple contact was very polite and explained exactly what we should change and why. He also said that we can optionally decide not to change the UI, but it would just take another week or two to get the application approved. Since we wanted to push the release out ASAP, we changed the UI, re-submitted and got approved the next day.
Throughout this interaction with Apple, they have shown to be extremely helpful and absolutely reasonable in their requests. Thank you guys!
WhatsApp 2.0 is submitted
We
submitted WhatsApp 2.0 into the App Store last night. It will probably
take around two weeks for it to get reviewed and approved.
You will love the feature we added. A lot of you have been asking for it ever since you switched from BlackBerry:)
You will love the feature we added. A lot of you have been asking for it ever since you switched from BlackBerry:)
Last non-Smartphone sold on ...
2003: Dell, Inc. no longer includes floppy on their home computers.
2007: Last CRT television set sold by UK DSG (Dixons).
2008: Last standalone JVC VHS-only unit was produced.
20XX: Last non-Smartphone mobile phone is produced.
So, when do you think we will see the end of "dumb" mobile phones? I think 2014 - am I overly optimistic in my estimate?
So, when do you think we will see the end of "dumb" mobile phones? I think 2014 - am I overly optimistic in my estimate?